Knowiz
Solutions · SaaS

Onboarding, billing, support — in your product.

Embed an agent in your app or docs. Resolve setup questions, deflect repetitive billing tickets, and route the genuinely hard ones to a human.

Use cases

What Knowiz does for saas teams

01 · Onboarding
Activate new accounts faster

Trigger an agent on first login. Walk users through the steps that matter for their plan and use case.

02 · Billing
Plans, invoices, and upgrades

Read from Stripe, answer prorate questions, link invoices, and handle plan changes — guarded by role.

03 · Technical
Cited, accurate technical answers

Indexed from your docs, changelog, and status page. Every answer links the source. No hallucinated APIs.

04 · Coaching
Top failed answers, every Monday

Knowiz emails the questions your docs miss, ranked by volume. Write the doc; coverage closes itself.

Sample dialogue

What it sounds like

If I upgrade to Pro mid-month, do I pay the full amount?
No — you’d be prorated. With 12 days left in the cycle, the upgrade today would be $89 instead of $200. Want me to apply it now?
Plans, billing, prorate

Reads from Stripe and your plan matrix to answer billing without a ticket — guarded by role.

I just signed up — where do I start?
Welcome. For your Growth plan, the 3 that matter: (1) connect your data source, (2) train your first agent, (3) drop the embed on a page. Want me to walk you through step 1?
Onboarding that activates

Triggers on first login and walks the user through the steps that matter for their plan and use case.

How do I authenticate webhooks?
We sign every webhook with HMAC-SHA256 in the X-Knowiz-Signature header. Verify with your endpoint secret — full snippet at /docs/webhooks#verifying. Need a sample in your language?
Cited technical answers

Indexed from your docs, changelog, and status page. Every answer links the source — no hallucinated APIs.

Outcomes

What teams see in 30 days

48s
Median first reply across in-app and web
64%
Tier-1 tickets deflected before a human sees them
+22%
Trial-to-paid lift after onboarding agent
FAQ

Common questions

Yes — pass the user’s plan and role; the agent’s answers and tools respect the entitlements.

Built for saas, ready in an afternoon.

No code, no integration sprint. Bring your data, ship a working agent.