“Knowiz replaced our tier-1 inbox in a weekend. Our team now spends time on actual deals instead of answering the same five questions about pricing and integrations. We auto-resolve 92% of inbound and capture 4× more leads than the contact form ever did.”
Watch now - How to create an agent with your knowledgebase and go live in minutesYour business knowledge, turned into
Your business knowledge, turned into
customer facing AI agents
that don’t sleep.
Knowiz turns your website, documents, FAQs and internal processes into always-on agents that answer questions, capture leads, and route support — on web, WhatsApp, phone, voice, and your help center.
7-day free trial · No credit card required · Live in 10 minutes
Thinking Rock Inc.workspace
AI conversations · last 15 days
1,682
Front-desk visitors · last 15 days
490
Your workflows
◇Help center
24 new conversations
Live
◇Artifacts in-app
2 new conversations
Live
◇Marketing website chat
11 new conversations
Live
◇Integration hub · internal
Initiated
◇Internal co-pilot
Learning
◇WhatsApp concierge
Draft
Trusted by 400+ growing businesses
The platformEverything an agent needs
Everything an agent needs
to answer, capture, and resolve.
One knowledge layer. One on-brand persona. One inbox. One analytics surface.
01 · Knowledgebase
A private knowledgebase, always fresh
Point Knowiz at your website, upload documents, or pull from your team’s knowledge stack. Each source is vectorised, status-tracked, and re-indexed on a schedule — every answer the agent gives stays grounded in your data.
- Websites, files, and integration sources in one place
- Items and characters vectorised, tracked per source
- Live, processing, and idle states surfaced clearly
Knowledgebases
3 sources
Search…
All type
All status
KNOWLEDGEBASE
TYPE
STATUS
ITEMS
CHARS
CREATED
thinkingrock.tech
id: 4af9c2bd
Website
Live
1
4.84M
12d ago
Engagement playbook 2026.pdf
id: c93b1e2f
Files
Live
1
124K
8mo ago
Customer FAQs
id: 7d8eaa10
FAQs
Live
142
38.4K
2w ago
ThinkingRock · Notion
id: a18f30b2
Notion
Processing
24
0
2d ago
02 · On-brand chat
A chat widget that feels like part of your product
Customers see your welcome message, your suggested prompts, and your brand voice — not a generic chatbot. Knowiz lets you tune the persona, theme, and surfaced sources so the agent is recognisably yours.
- Custom welcome and 4 suggested prompts
- Brand colour, logo, and tone of voice
- Sources surfaced inline with every answer
Welcome to thinkingrock.tech!
Hi — I’m the ThinkingRock assistant. How can I help with your engineering or platform needs today?
10:12
Do you offer fractional CTO services?
10:12
Yes — fractional CTO engagements run 2 to 5 days a month and cover roadmap, hiring, and architecture review. Want me to share a sample scope and recent case studies?
Sources
What services do you offerEngagement modelsRead case studiesSchedule a call
Ask AI
Clear chatPowered by Knowiz.ai
03 · Unified inbox
Every conversation in one timeline. Plus instant insights.
Every conversation across every channel lands in the same inbox. Filter, search, and take over a thread mid-conversation. For every conversation Knowiz drafts a summary, scores sentiment, and recommends next actions automatically.
- All channels in a single feed
- Per-thread summary, sentiment, and next actions
- Take over a live conversation without losing context
Inbox
Insights
AllUnread 2
Maya R.8m
Web
Sizing — exchange request
Tom K.34m
WhatsApp
Order #LM-48201 — shipping delay
Jenna O.2h
Voice
Returns — defective zip on jacket
AnonUser5h
Web
Bulk order — 30 units, corporate gift
lumefit.com
SUMMARY
Customer asking about exchanging a merino sweater that runs slightly large. Wants a smaller size with a free return.
I ordered the merino sweater in M but it runs big — can I exchange for a small?
23:18
Sorry to hear it doesn’t fit. The brushed merino runs about half a size large — I can start a free exchange to a small. Want me to email the prepaid label?
NEXT ACTIONS
Issue free exchange label and surface sizing guide on next visit.
04 · Analytics
See what your customers actually want
AI conversations, unique customers, leads generated, and issues tracked — all on one dashboard with daily breakdowns. Filter by date range and agent; click any number to see the conversations behind it.
- Daily breakdowns of conversations and customers
- Lead and issue tracking, automatic
- Filter by date range and agent on demand
Analyticsfinops.org
Last 30 days↻ Refresh
AI conversations
5,284
Unique customers
1,847
Leads generated
312
Issues tracked
28
AI conversations
Apr 7Apr 15Apr 23May 1May 6
05 · Channels
Same agent, every channel your customers use
Web is live today; WhatsApp, phone, in-browser voice, and help-center search are rolling out in beta. One agent powers every surface — same knowledge, same persona, no duplication.
- Web — live now, deploy in minutes
- WhatsApp, phone, voice, and help center — in beta
- One knowledgebase, one persona, every surface
Agents›northforge.io›Channels
Channels
Web
Embed
Embed a Knowiz widget on any page of your website. Floating or inline.
ActiveOpen →
WhatsApp
Messaging
Reply on WhatsApp Business via the official Cloud API. Templates included.
Not enabledSet up →
Phone
Telephony
Inbound PSTN calls via SIP. Twilio, Telnyx, or your existing carrier.
Not enabledSet up →
Voice
Voice
In-browser realtime voice agent with streaming ASR, LLM, and TTS.
Not enabledSet up →
Help center
Search
Replace your help-center search with cited answers and ticket creation.
Not enabledSet up →
06 · Integrations
Plug into the tools you already pay for
Sync leads to your CRM, file support tickets in your helpdesk, notify your team where they already work. Knowiz writes to and reads from the systems your team uses every day — and webhooks cover everything else.
- HubSpot for CRM, Freshdesk for support, Slack for notifications
- Webhooks and a typed REST API for the rest
- Two-way sync with scoped tokens
Integrations
HubSpot
CRM
Sync leads and contacts to your HubSpot CRM automatically.
Available
Freshdesk
Support
Create support tickets from customer complaints automatically.
Available
Slack
Notifications
Notify your team in Slack when leads or issues land.
Available
+ MORE
Webhooks & REST API
Build any custom integration
Understands your business and customers.
Delight customers with instant answers, capture leads without missing a beat, and use conversation insights to coach every agent.
Hey! I'm curious about your platform. Does it work with Shopify data?
11:46
Hi there! Yes, we work with Shopify natively. Many of our customers connect their store and we pull product, order, and inventory data into one dashboard. What kind of insights are you looking to track?
11:46
Understands intent
Knows what customers are asking and replies in real time with accurate, on-brand answers — no scripts, no decision trees.
We process around 100K transactions daily across our stores. Can your platform handle this scale?
11:46
Absolutely — our growth and scale plans are built for this volume. Many enterprise teams process similar throughput while tracking cross-store analytics. Want me to send a quick technical brief and a demo invite?
11:46
Business-aware responses
Trained on your knowledgebase to deliver smart, consistent answers that stay up to date as your business evolves.
Frustrated with the dashboard loading time.
11:46
Sorry you're seeing slow loads. I've opened ticket #4521 with our engineering team and they'll reach out at the email on file. While we look into it — when did the slowdown start?
11:46
Autonomous actions
Schedules appointments, files support tickets, qualifies leads, and writes back to your CRM — automatically, with full audit trails.
How it works
From your knowledge to a working agent — in under ten minutes.
01
Connect sources
Drop in your sitemap, FAQs, PDFs, or hook up Notion. Knowiz crawls, chunks, and embeds.
02
Tune your agent
Pick a persona, set escalation rules, draft a tone-of-voice. Test against real questions.
03
Deploy anywhere
One snippet on web, scan-to-chat on WhatsApp, SIP for voice, search for help centers.
04
Watch it learn
Knowiz flags unanswered topics, suggests new sources, and improves week over week.
92%
Conversations auto-resolved
<10m
From signup to live agent
4.6×
More qualified leads captured
38s
Median first reply across channels
Industries
Built for the way your industry actually talks.
Templates and tone profiles tuned for the questions your customers really ask. Tap any industry to see the full playbook.
E-commerce
Knowiz fields sizing and stock questions, looks up live order status, triages returns, and recommends bundles — all in your brand voice. The questions that decide whether a cart converts get answered in seconds.
›38% lift in chat-engaged conversion
›92% of order-status questions resolved without an agent
SaaS
From onboarding nudges to billing, technical setup, and entitlement-aware answers, Knowiz lives inside your product and your docs. It deflects tier-1 tickets without sounding like a chatbot, and routes hard ones with full context.
›64% of tier-1 tickets deflected
›48s median first reply across in-app and web
Financial services
Servicing customers without saying the wrong thing. Knowiz handles balance, transaction, and KYC questions, triages fraud signals, and enforces required disclosures — every conversation logged, every disclosure auto-applied by jurisdiction.
›78% self-service rate on top servicing intents
›100% audit trail retention
Healthcare
Knowiz answers patient questions about appointments, insurance acceptance, intake, and post-visit care — 24/7, in 34 languages, with every answer cited to your clinical FAQs. HIPAA-aligned, BAA available, clinical advice routed to a nurse.
›92% auto-resolved on top-10 patient FAQs
›62% drop in scheduling phone volume
Travel & hospitality
A 24/7 concierge for any time zone. Reservations, itinerary changes, late check-ins, recommendations drawn from your concierge picks, and after-hours guest questions — handled in your brand voice with stays remembered across visits.
›38% lift in direct bookings vs OTA
›+0.4 average review uplift after rollout
Education
Admissions, course Q&A, registrar, financial aid, and alumni — answered from one knowledgebase across web chat, WhatsApp, and your help center. FERPA-aware, with per-course agents your faculty can review and approve.
›3.2× more qualified inquiries reaching admissions
›47% drop in tier-1 registrar tickets
Manufacturing
Quote requests come in by phone, web, WhatsApp, and email at all hours. Knowiz fields spec questions on voltage, capacity, and tolerance, captures qualified RFQs, and routes the rest to your engineers with the conversation attached.
›6.4× more qualified RFQs captured
›24/7 inbound coverage on phone and web
Professional services
Tech consultancies, law firms, and accounting practices use Knowiz to qualify inbound prospects, answer engagement-model questions, share case studies, and book intro calls — without a partner staying on the website at midnight.
›4.6× more qualified inbound leads
›+47% increase in intro-call bookings
Real estate
Property questions, viewing schedules, mortgage basics, neighbourhood info, and document requests — Knowiz answers buyers and renters around the clock and writes booked viewings straight into your team’s calendar.
›3.1× more booked viewings per listing
›<60s median first reply on after-hours inquiries
What teams say after a week with Knowiz.
“The agent answers our trial users at 2am the same way our best CSM would at 11am. Trial-to-paid conversion is up +22% and tier-1 ticket volume dropped 64% in the first month — without us adding a single seat.”
“Quote requests used to sit in someone’s inbox for hours. Now Knowiz qualifies the spec, captures the lead, and routes it to the right engineer in under thirty seconds. We’ve captured 6.4× more qualified RFQs across web and phone without adding a single headcount.”
“Our front desk used to ring all morning with the same questions about insurance, hours, and intake forms. Knowiz handles 92% of patient FAQs automatically and dropped scheduling call volume by 62% — our staff actually has time for patients now.”
“Knowiz qualifies and books viewings around the clock — even at midnight on a Sunday. We’ve 3.1× the booked viewings per listing and every WhatsApp inquiry lands in our CRM as a real lead. The team only walks into showings worth taking.”
“Guests ask the same forty questions across twelve time zones. Knowiz handles all of it in their language with our concierge tone. +38% direct bookings vs OTA, and our average review has climbed +0.4 stars since rollout.”
“Our partners spent half their week on intro calls that didn’t fit our practice. Knowiz now qualifies every inbound, books only the right ones, and emails the prep brief automatically. 4.6× more qualified leads and zero unfit calls last quarter.”
“Prospective students would email and never get an answer over the weekend. Knowiz answers in 34 languages, books campus tours, and captures their interest 24/7. 3.2× more qualified inquiries reaching admissions and a 47% drop in tier-1 registrar tickets.”
Spin up your first agent tonight.
Free for seven days. No credit card. Live in ten minutes.