“Knowiz replaced our tier-1 inbox in a weekend. Our team now spends time on actual deals instead of answering the same five questions about pricing and integrations. We auto-resolve two-thirds of inbound and capture 4× more leads than the contact form ever did.”
Customer-facing AI agents,
trained on your business.
Your customers want answers, not contact forms. Knowiz trains on your website, docs, and FAQs, then resolves questions, captures leads, and routes the rest to your team.
7-day free trial · No credit card required
|Inbox
All agents
ThinkingRock Help
Today · 21:11
Will you help implement AI across our enterprise?
Thinking Rock works with enterprise teams on AI strategy and rollout — typically scoping a pilot first, then production. Could you share more about your use case? I can connect you with the right team member.
What's the best email for our team to follow up directly?
Thanks. Someone from the team will reach out within one business day to discuss your AI implementation needs. We'll contact you at [email protected].
Capabilities
Built to answer, capture, and resolve.
Everything you need to ship a customer-facing agent — none of the duct tape.
01 · Knowledgebase
A private knowledgebase, always fresh
Point Knowiz at your website, upload documents, or pull from your team’s knowledge stack. Each source is vectorised, status-tracked, and re-indexed on a schedule — every answer stays grounded in your data.
Knowledgebases
3 sources
Search…
All type
All status
KNOWLEDGEBASE
TYPE
STATUS
ITEMS
CHARS
CREATED
thinkingrock.tech
id: 4af9c2bd
Website
Live
1
4.84M
12d ago
Engagement playbook 2026.pdf
id: c93b1e2f
Files
Live
1
124K
8mo ago
Customer FAQs
id: 7d8eaa10
FAQs
Live
142
38.4K
2w ago
ThinkingRock · Notion
id: a18f30b2
Notion
Processing
24
0
2d ago
02 · On-brand chat
A chat widget that feels like part of your product
Customers see your welcome, your suggested prompts, and your brand voice — not a generic chatbot. Tune the persona, theme, and surfaced sources so the agent is recognisably yours.
Welcome to thinkingrock.tech!
Hi — I’m the ThinkingRock assistant. How can I help with your engineering or platform needs today?
10:12
Do you offer fractional CTO services?
10:12
Yes — fractional CTO engagements run 2 to 5 days a month and cover roadmap, hiring, and architecture review. Want me to share a sample scope and recent case studies?
Sources
What services do you offerEngagement modelsRead case studiesSchedule a call
Ask AI
Clear chatPowered by Knowiz.ai
03 · Unified inbox
Every conversation in one timeline — with AI insights.
Every conversation across every channel lands in the same inbox. For each one, Knowiz drafts a summary, scores sentiment, and recommends next actions — automatically.
Inbox
Insights
AllUnread 2
Maya R.8m
Web
Sizing — exchange request
Tom K.34m
WhatsApp
Order #LM-48201 — shipping delay
Jenna O.2h
Voice
Returns — defective zip on jacket
AnonUser5h
Web
Bulk order — 30 units, corporate gift
lumefit.com
SUMMARY
Customer asking about exchanging a merino sweater that runs slightly large. Wants a smaller size with a free return.
I ordered the merino sweater in M but it runs big — can I exchange for a small?
23:18
Sorry to hear it doesn’t fit. The brushed merino runs about half a size large — I can start a free exchange to a small. Want me to email the prepaid label?
NEXT ACTIONS
Issue free exchange label and surface sizing guide on next visit.
04 · Analytics
Conversations, analyzed.
Conversations, unique customers, leads captured, and issues tracked — on one dashboard with daily breakdowns. Click any number to see the conversations behind it.
Analyticsfinops.org
Last 30 days↻ Refresh
AI conversations
5,284
Unique customers
1,847
Leads generated
312
Issues tracked
28
AI conversations
Apr 7Apr 15Apr 23May 1May 6
05 · Channels
Web today. Every surface your customers use, next.
Web chat ships in minutes — one snippet, on-brand, on any site. WhatsApp, in-browser voice, phone, and help-center search are rolling out next. One agent, one knowledge layer, no duplication.
Agents›northforge.io›Channels
Channels
Web
Embed
Embed a Knowiz widget on any page of your website. Floating or inline.
ActiveOpen →
WhatsApp
Messaging
Reply on WhatsApp Business via the official Cloud API. Templates included.
Not enabledSet up →
Phone
Telephony
Inbound PSTN calls via SIP. Twilio, Telnyx, or your existing carrier.
Not enabledSet up →
Voice
Voice
In-browser realtime voice agent with streaming ASR, LLM, and TTS.
Not enabledSet up →
Help center
Search
Replace your help-center search with cited answers and ticket creation.
Not enabledSet up →
06 · Integrations
Plug into the tools you already pay for
Sync leads to your CRM, file tickets in your helpdesk, notify your team where they already work. Knowiz reads from and writes to the systems your team uses every day — webhooks and a typed API cover the rest.
Integrations
HubSpot
CRM
Sync leads and contacts to your HubSpot CRM automatically.
Available
Freshdesk
Support
Create support tickets from customer complaints automatically.
Available
Slack
Notifications
Notify your team in Slack when leads or issues land.
Available
+ MORE
Webhooks & REST API
Build any custom integration
Understands your business and customers.
Instant, on-brand answers. Leads captured automatically. Insights that get sharper every week.
Hey! I'm curious about your platform. Does it work with Shopify data?
11:46
Hi there! Yes, we work with Shopify natively. Many of our customers connect their store and we pull product, order, and inventory data into one dashboard. What kind of insights are you looking to track?
11:46
Understands intent
Knows what customers are asking and replies in real time with accurate, on-brand answers — no scripts, no decision trees.
We process around 100K transactions daily across our stores. Can your platform handle this scale?
11:46
Absolutely — our growth and scale plans are built for this volume. Many enterprise teams process similar throughput while tracking cross-store analytics. Want me to send a quick technical brief and a demo invite?
11:46
Business-aware responses
Trained on your knowledgebase to deliver smart, consistent answers that stay up to date as your business evolves.
Frustrated with the dashboard loading time.
11:46
Sorry you're seeing slow loads. I've opened ticket #4521 with our engineering team and they'll reach out at the email on file. While we look into it — when did the slowdown start?
11:46
Autonomous actions
Schedules appointments, files support tickets, qualifies leads, and writes back to your CRM — automatically, with full audit trails.
64%
Conversations auto-resolved
<10m
From signup to live agent
4.6×
More qualified leads captured
1.4s
Average AI response time
Industries
Built for your industry.
Pre-built tone profiles and sample dialogues for your industry. Tap one to see the full playbook.
E-commerce
Sizing, stock, order status, and returns — answered in your brand voice before the customer leaves the page.
ExploreSaaS
Onboarding, billing, and technical setup — embedded in your product, grounded in your docs.
ExploreFinancial services
Servicing, KYC, and fraud triage — with required disclosures and a full audit trail.
ExploreHealthcare
Scheduling, intake, FAQ, and aftercare — HIPAA-aligned, with clinical advice routed to a human.
ExploreTravel & hospitality
Reservations, itinerary changes, and concierge recommendations — in your brand voice, any time zone.
ExploreEducation
Admissions, course Q&A, registrar, and alumni — one knowledgebase, FERPA-aware, multi-language.
ExploreManufacturing
RFQs, spec questions, lead times, and aftermarket — qualified before they reach your engineers.
ExploreProfessional services
Inbound qualification, engagement-model questions, and intro-call bookings — no partner staying on the site at midnight.
ExploreReal estate
Listing questions, pre-qualification, and viewing bookings — written straight into your CRM and agents’ calendars.
ExploreWhat teams say.
“The agent answers our trial users at 2am the same way our best CSM would at 11am. Trial-to-paid conversion is up +22% and tier-1 ticket volume dropped 64% in the first month — without us adding a single seat.”
“Guests ask the same forty questions across twelve time zones. Knowiz handles all of it in their language with our concierge tone. +38% direct bookings vs OTA, and our average review has climbed +0.4 stars since rollout.”
“Our partners spent half their week on intro calls that didn’t fit our practice. Knowiz now qualifies every inbound, books only the right ones, and emails the prep brief automatically. 4.6× more qualified leads and zero unfit calls last quarter.”
“Prospective students would email and never get an answer over the weekend. Knowiz answers in 34 languages, books campus tours, and captures their interest 24/7. 3.2× more qualified inquiries reaching admissions and a 47% drop in tier-1 registrar tickets.”
Stop answering the same questions. Make support your competitive edge.
Connect your knowledge. Deploy your agent. Resolve customer questions, automatically.