Pre-sales, post-purchase, all on autopilot.
Answer product questions, look up order status, start returns — without making customers wait or making your team retype the same thing.
What Knowiz does for e-commerce teams
Sizing, fit, materials, shipping time, gift-wrap, restock dates. Knowiz pulls live data from your catalog and quotes accurate ETAs.
Customer types an email; Knowiz looks up the order, summarizes status, and offers the next action — track, edit address, or escalate.
Triage the return reason, generate the label, and update the helpdesk. Edge cases route to a human with full context.
"What goes with this?" — Knowiz suggests bundles based on inventory, margin, and seasonal logic. Tracked in analytics.
What it sounds like
Pulls live size charts and stock counts so the customer commits to the right SKU.
Looks up the order against your OMS and offers the next action — track, edit address, or escalate.
Triages the reason, generates the label, and updates the helpdesk — only edge cases reach a human.
What teams see in 30 days
Common questions
Built for e-commerce, ready in an afternoon.
No code, no integration sprint. Bring your data, ship a working agent.